Refund Policy
At Bronzy’s, we want to ensure your complete satisfaction with your purchase. Please read our refund policy carefully to understand how we handle returns and refunds.
Refund Period
Our refund policy lasts for a period of 3 days from the date of your purchase. If 3 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Return
Our refund policy lasts for a period of 3 days from the date of your purchase. If 3 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Partial Refunds
In certain situations, only partial refunds may be granted. This applies if an item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Refunds Process
Once we receive and inspect your returned item, we will send you an email to notify you of the receipt and whether your refund has been approved or rejected.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or the original method of payment, within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
Check your bank account.
Contact your credit card company.
Contact your bank.
If, after these steps, you still haven’t received your refund, please reach out to us at bronzysfashion22@gmail.com for assistance.
Delivered Packages
If your order has been marked as delivered by the shipping carrier, we can only offer a reprint of your order in case of issues. Refunds cannot be processed in such cases. If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order, and we will assist you with a reprint.
Sale Items
Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at bronzysfashion22@gmail.com for further instructions.
Shipping
To initiate a return, please send an email to contact us at bronzysfashion22@gmail.com, and we will provide you with the shipping address details.
You are responsible for covering the shipping costs for returning your item. These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us. Your satisfaction is important to us, and we are here to assist you.